Neighbors of Watertown, Inc. Neighbors of Watertown, Inc. Neighbors of Watertown, Inc. The Housing & Redevelopment Store

Download Neighbors of Watertown Job Application HERE (pdf)

Job Title: Administrative Assistant

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Classification: Full-Time, Non-Exempt

Reports to: Director of Compliance & Operations

November 2020

Neighbors of Watertown will revitalize communities through development and partnering with others. We will ensure that our communities have quality affordable housing. Neighbors will advocate for and empower members of our communities on housing opportunities and programs.

Summary/Objective

Neighbors of Watertown, Inc. (NOWI) provides a variety of quality affordable housing opportunities as well as grant programs to the residents of the City of Watertown and Jefferson County. This includes residential rental units in buildings that have Low Income Housing Tax Credits, HUD, Section 8 Housing Choice Vouchers as well as other housing grant programs. This position is responsible for performing a variety of clerical and administrative tasks.

Job Duties & Responsibilities

  • Ability to interact with a wide range of people
  • Review client applications for eligibility
  • Data input from applications
  • Reviews and verifies income documentation, landlord references, application verifications, and other applicant documents
  • Receives inbound customer service calls/complaints in an attempt to resolve the conflict and/or route the issue to the appropriate supervisor for resolution. Communicate with Site Managers and Maintenance to ensure issues are handled
  • Prepare letters and make phone calls to residents, employees, and external individuals as needed
  • Responds to and resolves administrative inquiries and questions
  • Receive clients
  • Maintains resident and office files
  • Scan, fax, email information and documents as needed
  • Handles collection of rents and other collections
  • Provide administrative support to the office
  • Managing social media accounts (Facebook / Instagram)
  • Closing office at end of business day
  • Perform additional duties as assigned

Position Requirements

Education: High School Diploma or GED

Related Experience: Proven experience as an administrative assistant or other relevant administrative support experience. Affordable

Housing program experience is preferred.

Special Competencies: Good written and oral communication skills. Confident with Microsoft Office & Boston Post property Manager software (preferred). Applicant needs to be well organized, flexible, ability to manage large workload and perform in a fast-paced environment.

Work Environment/Conditions

Neighbors of Watertown, Inc. main office, Monday-Friday, 9:30am-6:00pm. This job operates in a professional office environment

AAP/EEO Statement

Neighbors of Watertown, Inc. provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Title: Maintenance Technician

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Status: Full Time, Non-Exempt

Reports to: Maintenance Supervisor

Date Revised: May 2020

JOB DESCRIPTION

Summary/Objective

Neighbors of Watertown, Inc. (NOWI) provides a variety of quality affordable housing opportunities to the residents of the City of Watertown and Jefferson County.  These opportunities include over 400 residential units as well as approximately 30 commercial rental spaces that are maintained by the company.  Most units are located in the City of Watertown and the remaining units are in the Village of Philadelphia area.

The maintenance worker position, under limited supervision, performs work to maintain rental property owned or managed by the company. This is an hourly position.  This position will rotate afterhours on call duties with other maintenance workers. Employee also performs related work as assigned.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. Performs routine maintenance on building interior and exterior.
  2. Maintains a schedule of when maintenance has been performed and when next service is due.
  3. Works in a safe manner and recognizes unsafe situations. Takes appropriate action to ensure safety of themselves and others in building.
  4. Adheres to the set work schedule and all other company policies.

Competencies

  1. Plumbing
  2. Electrical
  3. Heating
  4. Grounds upkeep
  5. Unit turnovers
  6. Decision Making
  7. Thoroughness
  8. Time Management
  9. Customer/Client Focus

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles, moving mechanical parts and vibration. The employee is occasionally exposed to a variety of extreme conditions at job sites. The noise level in the work environment and job sites can be loud.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee must frequently lift and/or move items over 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type/Expected Hours of Work

This is a full-time position, and hours of work and days are generally Monday through Friday, 7:00 a.m. to 3:30 p.m. Some weekends or evening hours necessary in on-call situations.

Travel

Some travel to scattered sites is required.

Required Education and Experience

  1. High school diploma or GED.
  2. Prior maintenance experience on areas listed above
  3. Ability to work well with others and share duties
  4. Good organizational skills
  5. Reliable transportation for accessing scattered work sites
  6. Ability to pass a thorough background check

AAP/EEO Statement

Neighbors of Watertown, Inc. provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Signatures

This job description has been approved by all levels of management:

Manager____________________________________________________

Employee signature below constitutes employee's understanding of the requirements, essential functions and duties of the position.

Employee__________________________________ Date_____________